On Wednesday 3 March 2021 at 6pm, we will host a special Service Design event to celebrate Services week (1st to the 5th March) this year.
On the evening we will have 4 talks
An introduction to the Scottish Approach to Service Design (SAtSD)
By Serena Nüsing, service designer at the Scottish Government
Some resources you can look at:
- The Scottish Approach to Service Design (PDF)
- A Scottish Approach to designing public services– mygov.scot resources
- The Scottish Approach to Service Design (SAtSD) – gov.scot
Collecting practitioner stories of service design in the public and third sector
Angela F. Orviz (service design freelancer), Serena Nüsing (service designer at the Scottish Government) and Stéphanie Krus (service designer at Scottish Enterprise) will share their research and how they are trying to get the service design community in Scotland involved.
Glasgow’s future stories: Social Innovation & Participatory Democracy in 2030
GSA students will talk about their recent project, it’s a joint project between current and graduate students from GSA and two designers from Glasgow’s Centre for Civic Innovation.
Service design and the Mario complex
Duncan Stephen, User Experience Manager at the University of Edinburgh, will tells us more about his blog post Service design and the Mario complex, exploring the similarities and differences between user experience and service design.
We will host breakout rooms to allow people to discuss what interests them in smaller groups.