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This month, professionals from their fields answered your burning questions

We tried a new online format. We had 4 breakout rooms, with two experienced people in each, answering your questions about their field of work. You could choose which room you wanted to go to for each of two 30min sessions.

  • Content Design: Lizzie Cass-Maran and Lauren Tormey
  • User Research: Hilary Brownlie and Kat Husbands
  • Service design: Stéphanie Krus and Lorri Smyth
  • UX/Interaction design: Duncan Stephen and Jen Thomson

Links from the rooms

Content Design

Inclusive language resources



User Research

Resources from Nielsen Norman Group


A UR success story


Service design

The Scottish Approach to Service Design (SAtSD)

What is the framework for innovation? Design Council’s evolved Double Diamond

Design Council Beyond Net Zero – A systematic design approach (big PDF)

Video by Joseph Emmi – Hug your stakeholders, do more for the users

UX Glasgow Service Design Special, March 2021

UX/Interaction design

Design courses


Public speaking


Visual design

Stakeholder management

Working with BAs

UX Glasgow event

(Image: Question vector created by pikisuperstar –