The Robots are Coming

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On Wednesday 1 March 2023, we are hosting a special event on the AI revolution.

We are incredibly excited to have Sarah Drummond (director of School of Good Services, filmmaker of Section 28, and co-founder of Snook) speak about the potential changes that are coming. Read her recent essay for an overview of the issues and this blog post for some service design use cases.

After Sarah’s intro we’ll be opening the discussion up to the community. Here are some questions we might ask:

  • How has your workflow changed since the arrival of AI tools?
  • Are you excited or fearful?
  • What parts of your job would you like to automate?
  • Are any of you committed Luddites?




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