Service Design Special

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On Wednesday 3 March 2021 at 6pm, we will host a special Service Design event to celebrate Services week (1st to the 5th March) this year.


On the evening we will have 4 talks

An introduction to the Scottish Approach to Service Design (SAtSD)

By Serena Nüsing, service designer at the Scottish Government

Some resources you can look at:

Collecting practitioner stories of service design in the public and third sector

Angela F. Orviz (service design freelancer), Serena Nüsing (service designer at the Scottish Government) and  Stéphanie Krus (service designer at Scottish Enterprise) will share their research and how they are trying to get the service design community in Scotland involved.

You can learn more on the website about the project.


Glasgow’s future stories: Social Innovation & Participatory Democracy in 2030

GSA students will talk about their recent project, it’s a joint project between current and graduate students from GSA and two designers from Glasgow’s Centre for Civic Innovation.

You can learn more on this website for the project.


Service design and the Mario complex

Duncan Stephen, User Experience Manager at the University of Edinburgh, will tells us more about his blog post Service design and the Mario complex, exploring the similarities and differences between user experience and service design.


Breakout rooms

We will host breakout rooms to allow people to discuss what interests them in smaller groups.



Some extra resources about Service Design

What is service design?

How does it compare with other roles?

Want to become a Service Designer?

Here are some links that could help:

Some examples of service design

Keep an eye on the events organised for the Services week from 1st to 5th March, it’s free but you have to be a civil servant to attend: Digital Get involved with Services Week 2021 – Digital

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