User centred design in the third sector

We started the year online with one talk, followed by some conversation-starting polls and quiz.

Talk: User centred design in the third sector

Being a user-centred designer in the charity sector comes with particular challenges, including working with fewer resources than many public and private sector organisations, managing funding restrictions, and working with vulnerable people.

This talk will cover:

the challenges of doing user-centred design in the third sector
how those challenges can be overcome
some examples of good work that’s happening in third sector design

Our speaker

Katie Dickerson started her career in content, then discovered service design and never looked back. She has worked in the charity sector and public sector, and now works as a service design consultant with government and third sector organisations. When she isn’t working, she plays roller derby and volunteers with charities that want to use design and digital to deliver better services.

You can access the slides Doing more with less: user-centred design in the third sector

We need your input about UX Glasgow!

Help us improve UX Glasgow events. We have 9 questions for you in in a survey (Google form). It’s anonymous. Results are on this page.

A bit of fun about our meet-up

We had a quiz on Slido during the session. If you missed it, you can access the same Quiz as a Google form.

Gathering insights and resources

Finally, we had 9 questions (Google form) to get insights about your goals for 2024 and to get some ideas of events, newsletters and things to read from you which we will share back with all.

You can still take the survey, we will update this page if we get more answers and more resources. The survey is anonymous.

One thing you want to start

Networking / Building a supportive network
Get better at helping clients embrace the design process
Freelancing / contracting
Use more of my visual/graphic and sketching skills
Landing my first UX design job
Return to Ceroc dancing
Do more charity projects related with UX and design
More up-skilling activities

One thing you want to learn/improve on

Co-design
Quantitative research
Digital accessibility
Write quick blog posts
Join more Slack channels for designers to network
Deep focus
Minute taking with action lists
Learn to use AI prompts
Artistic design

One thing you want to stop

Sleeping in
Worrying about doing things perfectly / over-thinking
Eat less chocolate
Wasting time on negative things

One thing you want OTHERS to start doing this year

Accessibility
Environmental awareness, buy less, travel sustainably
Collaborating more with engineers
Be kind and compassionate with others
Listening more intently
Investing in yourself (learn new skills, learn how to rest)

One thing you want other to STOP doing this year

Underestimating themselves
Putting PDFs on their websites
Incorrect ramp angles
Stop using AI for everything / Mis-using ChatGPT
Procrastinating
Too much waste – single use stuff

One thing you wish will happen to you this year

Attend a conference for the first time
Land my first UX design job / New job
Get to work on a really exciting design project
ADHD Diagnosis with medication for focus
More travelling

What book / article you think people in design should read in 2024?

Do you need another map? Probably not ?– Vicky Houghton-Price on Medium
Doughnut Economics: Seven Ways to Think Like a 21st-Century Economist – Kate Raworth
The Ministry for the Future – Kim Stanley Robinson
Learning Experience Design Essentials – Cara North
Designing Together: The collaboration and conflict management handbook for creative professionals – Dan M. Brown

One event you think people should attend this year

UX Scotland (29-31 May 2024)
Accessibility Scotland (September 2024?)
UX London (18-20 June 2024)