We’re now 3 years into the AI revolution launched by ChatGPT but organisations don’t seem to be improving their digital services. With ‘enshittification’, online services, websites and apps seem to be worse than they were before the AI era. User Interfaces are buggy, the job market is worse for new entrants and companies aren’t making the savings they expected from AI adoption.
Bobby King will talk about how UX design and research can make a difference in this challenging new era. Start by building connections with talented people. Run experiments to understand the new technology. Use frameworks like Sarah Drummond’s Full Stack Service Design and Indi Young’s Thinking Styles to understand organisations and service users. Finally, develop case studies which help you prove your worth in a fickle and impersonal jobs market.